Cancellation & Refund Policy
Last Updated: October 7, 2026
Business Name: M S MAA ENTERPRISE (SahaMart)
Registered Address: MAGRAHAT, MAGRAHAT, MAGRAHAT, South Twenty Four Parganas, West Bengal, 743355, India
Contact: admin@sahamart.in | +91 93394 35874
1. Order Cancellation
By Customer
- You may cancel your order before it is dispatched by contacting us at admin@sahamart.in or +91 93394 35874
- Once the order is out for delivery, cancellation is not possible
- For Cash on Delivery orders, you may refuse delivery at the doorstep
By SahaMart
We reserve the right to cancel orders due to:
- Product unavailability or stock issues
- Pricing errors
- Suspected fraud or policy violations
- Delivery not serviceable at the provided PIN code
In such cases, a full refund will be processed within 5–7 business days.
2. Refund Eligibility
| Scenario | Refund | Timeline |
|---|---|---|
| Cancellation before dispatch | 100% refund | 5–7 business days |
| Cancellation by SahaMart (stock/pricing) | 100% refund | 5–7 business days |
| Damaged / spoiled product on delivery | 100% refund or replacement | 5–7 business days |
| Wrong item delivered | 100% refund or replacement | 5–7 business days |
| Customer refused delivery (COD) | No refund applicable | — |
3. How to Request a Refund
- Contact us within 24 hours of receiving the order
- Email admin@sahamart.in with your order number and photos (if damaged/wrong)
- Or WhatsApp us at +91 93394 35874
- Our team will verify and approve the refund within 24–48 hours
4. Refund Method
- Online payments (Razorpay / UPI / Card): Refund credited to the original payment method
- Cash on Delivery: Refund via UPI or bank transfer
- Refunds are processed within 5–7 business days after approval
5. Non-Refundable Items
- Fresh produce (vegetables, fruits, dairy, meat) after delivery — unless damaged at the time of delivery
- Products that have been opened, used, or consumed
- Orders cancelled after dispatch
6. Chargeback & Disputes
For any disputes related to payments, please contact us first at admin@sahamart.in. If unresolved within 30 days, you may escalate to your bank or Razorpay's customer support.
7. Contact Us
M S MAA ENTERPRISE
MAGRAHAT, South Twenty Four Parganas
West Bengal - 743355, India
Email: admin@sahamart.in | Phone: +91 93394 35874